Making sure you know what to expect in your residential assessment

Our Locations

Our two houses are situated in Kent within a 10-minute drive of one another.

Both houses are situated close to shops, restaurants and cafes, the train station, parks, a GP surgery, a chemist, library, bus stops, and parent and child groups all within 5- 10 minute walk.

Our Accommodation

Each family has its own fully furnished room. We feel that it is important that each family personalise their own rooms so we do not have ornaments or posters etc. In addition to furniture, we provide an alarm clock, bedside lamp, laundry basket and there is a mirror and shelving in each room. We provide clothing hangers, bedding, towel, pillows, duvets and cot bedding but if you wish to bring any of your own items listed above, you are very welcome to do so as it is important that the rooms feels as homely as possible. Please note however, that we will not allow any cot bumpers to be used for safety reasons. We do not allow children to sleep in the same bed as siblings or parents as this can be dangerous. Each room is equipped with a TV and personal safe.

House Rules

We want everyone at Majestic to live together as amicably as possible. In order for this to happen, and to ensure that everyone is safe, we do need to have rules which we expect everyone at Majestic to abide to.

Majestic does not condone any form physical, emotional or sexual abuse. Any parent will be initially warned and/ or may have their placement ended if there is evidence of:

• Child Abuse
• Bringing illegal drugs or alcohol onto the unit premises (see section on substance misuse)
• Intoxication within the unit, whether due to alcohol or drugs
• Intimidation of another parent or staff
• Violence
• Theft or deliberate damage to property
• Child sexual exploitation
• Radicalisation
• Discriminatory behaviour
• Bullying
• Abuse of a Vulnerable adult
• Discrimination

Any suspicion of child or adult abuse having taken place is recorded and reported to the Manager or Deputy Manager immediately. Medical advice will be sought, the responsible social work team informed and the placement reviewed.

Day to day expectations

• All residents participate in the cleaning of the communal areas of the house and their rooms
• Residents do not enter one another bedrooms
• Residents do not hold or look after one another’s children
• No smoking in the house. There is a designated smoking area at the back of the rear garden. No smoking permitted in the garden between 11pm until 7am
• Residents must sign in and out when leaving the building
• No cooking after 9pm
• No vacuuming upstairs after 8pm

It is your responsibility to purchase your own food and toiletries, and wash and dry your own and your child’s bedding. If you need any additional bedding or equipment for your room please contact a member of staff.

When you are not in your room we advise you to keep your door locked at all times, and especially if your child is asleep on their own in the room.

Visitors

We understand that maintaining links with friends and family is important for most of the families we have in placement. We welcome visitors to the centre but any visitors would be subject to social services checks being undertaken.
Visitors to the centre will never be left alone with residents unless appropriate approval has been agreed in advance. The names of all approved visitors will be recorded in the initial Placement Plan. Any visits must be planned in advance.
Any visitors unknown to staff must show proof of identification before being allowed to enter.

Bullying

The centre has a clear approach to dealing with bullying and staff work to create a culture of open communication where the parent/s are easily able to confide if they are being bullied. Practice guidelines are available to assist staff with the management of this problem and all staff are trained in recognising and dealing with bullying and child and adult protection issues.

Shared Areas

In addition to your own bedroom, there are spacious communal areas – lounges, a playroom, bathrooms, kitchens, dining areas and an enclosed safe rear garden with children’s play equipment. In order for staff to spend time developing relationships with you and your family, and as part of the assessment process, it is important that you spend as much time in the communal areas as possible. There are benefits to communal living. Residents can learn from one another, and share experiences. There are some aspects of communal living however that require thought and consideration.

Feedback, Support and Encouragement

We will provide you with daily feedback on how the day has gone, praising your positive achievements and helping you to think about areas to work on improving.

We encourage you to take part in all meetings relating to you and your child and will regularly seek your views about the house itself, your assessments, our processes and procedures and staffing in an effort to try to ensure that we are delivering the best possible service for you and your family.

Committed to Equal Opportunities

Majestic Family Services is committed to equal opportunities. We recognise and respect diversity and differences. Every person has the right to freedom from discrimination i.e. abusive and threatening behaviour on the grounds of gender, age, race, ethnic origin, sexual orientation, disability, marital status, family responsibility or religious beliefs.

It is everyone’s responsibility – staff and parents alike – to treat everyone else with respect. We aim to ensure that that no resident experiences, bullying, discrimination, victimisation or other unacceptable behaviour from fellow residents or staff. Any breach of the Equal Opportunities Policy is taken very seriously.

Got a question?

If you have a question, we’ve compiled a list of frequently asked questions we get asked by parents about their placement at Majestic Family Services.

View FAQs